Help Centre
399et FAQ — All Your Questions Answered
Deposits, withdrawals, bonuses, support, and responsible gambling — find all the answers you need about the 399et platform right here.
When new players come to play at 399et, they often have many questions — from making deposits to bonus terms, withdrawal rules, and managing their accounts. On this page we have organised those questions into five sections with detailed answers. Reading through the full page will give you a clear understanding of the 399et platform and help you find quick solutions to any issues.
Frequently Asked Questions
Deposit Questions
399et currently supports bKash, Nagad, Rocket and bank transfer — four deposit methods in total. For bank transfers, you can use major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. All methods are fast and secure — choose whichever suits you best.
399et does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are entirely subject to their individual policies. Bank transfers may also carry a small charge depending on the bank. In short, no extra fee is deducted on 399et's end.
Log in to your account, go to the "Deposit" section, and select Nagad as your method. Send the required amount to the 399et Nagad number shown on screen, then enter the transaction ID in the submission form. Your balance is usually updated within a few minutes.
The minimum deposit amount is ৳300 across all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer, you can start from ৳300. There is no upper limit on deposits, though for large amounts it is advisable to contact the support team.
First, wait a few minutes, as there can sometimes be a slight delay. If the balance still hasn't appeared, contact 399et's live chat support with your transaction ID or reference number. The support team will verify and resolve the matter quickly.
Contact & Support
Yes, the 399et support team assists in both Bengali and English. Bengali-language support has been set up specifically with Bangladeshi players in mind, so any issue can be explained and resolved with ease.
Before reaching out to support, have your account username or registered email, a description of the issue, and — if relevant — your transaction ID or a screenshot ready. This helps the support agent understand the situation quickly and reduces resolution time.
Absolutely. 399et support is active 24/7, seven days a week. Whether it's Eid holidays or the middle of the night — you'll get a response any time via live chat or email.
There are two ways to contact 399et support: first, the site's live chat, where you can speak directly with an agent; second, by email at [email protected]. Email is more effective for complex issues, as you can attach screenshots and detailed information.
Bonus Terms
No, the welcome bonus is given only once per account. It applies exclusively to new players on their first deposit. If the same person tries to claim the bonus by opening a new account, it will be considered a policy violation and the account may be suspended.
Activate the bonus option when making your first deposit. 399et offers a 100% first deposit bonus — up to ৳20,000. For example, if you deposit ৳1,000, you'll receive an additional ৳1,000 as a bonus, bringing your total balance to ৳2,000. The bonus is credited directly to your account.
Generally, once a bonus has been added to your account and wagering has begun, it cannot be cancelled. However, if you have not yet used the bonus, contact the support team via live chat or email at [email protected]. They will review your request and take the appropriate action.
The wagering requirement is 15 times (15x), calculated on the bonus amount only — not on the deposit amount. For example, if you received a ৳1,000 bonus, you need to place ৳1,000 × 15 = ৳15,000 in bets before you can withdraw winnings from the bonus.
No. The maximum welcome bonus is ৳20,000. For example, if you deposit ৳42,000, the bonus will be ৳20,000 (the maximum cap), bringing your total balance to ৳62,000. No matter how large the deposit, the bonus will not exceed this limit.
How to Withdraw
To withdraw winnings from the bonus, you must first complete the wagering requirement. Once you have placed 15 times the bonus amount in bets, the winnings become eligible for withdrawal. Your own deposited funds can be withdrawn at any time — no wagering requirement applies to them.
The standard withdrawal processing time at 399et is 30 minutes to 3 hours. In most cases, funds reach your bKash, Nagad, Rocket, or bank account within that window. Occasionally the verification process may cause a slightly longer wait.
No. For security and anti-money laundering purposes, withdrawals can only be made to a bKash, Nagad, Rocket, or bank account registered in your own name. Withdrawal requests to wallets in another person's name may be rejected and account verification may be required.
Yes. 399et's withdrawal process is available all days of the week, at all times. Night hours or Friday–Saturday make no difference — whenever you submit a request, the money is sent within the normal processing time. The minimum withdrawal amount is ৳800.
Limits & Controls
There are some warning signs — such as feeling the urge to bet beyond your means, repeatedly playing to recover losses, being unable to stop gambling, prioritising gambling over family or work, and borrowing money to play. If any of these appear, it is important to take a break and seek help immediately.
No. 399et strictly follows a 21+ age policy — only those aged 21 or above may create an account and play on this platform. 399et uses a reliable process for age verification and reserves the right to close accounts belonging to underage users.
In Bangladesh, you can reach out to Kaan Pete Roi or the National Institute of Mental Health (NIMH) for mental health support. Internationally, organisations such as Gamblers Anonymous also provide assistance. You can find more information on 399et's responsible gambling page. Your wellbeing is always more important than playing.
Yes. 399et offers a temporary cooling-off option as well as long-term self-exclusion. If you want to take a break for a set period or exclude yourself entirely, let the support team know — they will act promptly. These services are free and available without any hassle.
399et is committed to the well-being of its players. The platform offers deposit limit settings, time limits, self-exclusion, and awareness resources. More details are available in the Responsible Gaming section of the site. Feel free to contact support directly with any concerns.
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