399et Responsible Betting & Casino Gaming Guidelines
Enjoy the entertainment within your limits — keep yourself protected through deposit limits, self-exclusion, and time-outs.
Why Is Responsible Gaming Important?
Online betting and casino gaming can be a great source of entertainment — as long as it is enjoyed with the right mindset and within set limits. 399et believes every player deserves a safe and enjoyable experience. That is why we are committed to providing responsible gaming tools and support.
Online gaming should never be seen as a source of income or a solution to financial problems. It is purely for entertainment — enjoy the excitement of a cricket match, spin the slot reels, or have fun at the live casino, but always stay within your means. The safety of every player at 399et is our priority.
On this page you will find detailed information about 399et's responsible gaming policy, ways to keep yourself protected, and how to get support when needed.
Our Protection Tools
Set Deposit Limits
Set your own limit on how much you can deposit per day, per week, or per month. Once the limit is reached, our system will automatically alert you. The minimum deposit amount is ৳300.
Time-Out
If you need a short break, activate a temporary pause. Gaming activity on your account can be suspended for anywhere from 24 hours up to several weeks.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. During this period your account will be completely inactive and no new account can be opened.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will remind you to take a break, and you can have the session end automatically if needed.
24/7 Support
For any issue, 399et's support team is with you at all times. Contact us via live chat or email at [email protected] — assistance is available in both Bengali and English.
Age Verification
399et strictly enforces a 21+ age policy. Age is verified at the time of account registration, and we are always vigilant to keep minors away from gaming.
Warning Signs of Problem Gaming
If you notice any of the following signs in yourself, take a break and seek support if needed.
- You are spending beyond your means and placing more bets to recover your losses.
- You are spending hours on gaming while neglecting family, friends, or work responsibilities.
- You feel restless, anxious, or low when you stop gaming.
- You are hiding the truth from loved ones about your gaming habits or spending.
- You are spending money set aside for bills or other urgent needs on gaming.
- You have tried to stop gaming but failed repeatedly.
- You are taking out loans or selling valuables to fund gaming.
Ways to Keep Yourself Safe
Set a Budget
Decide before you start how much you are willing to spend at most. This amount should be money whose loss will not affect your daily life. When the budget runs out, stop playing for the day.
Manage Your Time
Gaming is one part of your leisure time — not your whole life. Always give priority to family, friends, health, and work. Set a time limit and stick to it.
See It as Entertainment
Always treat gaming as a form of entertainment — not a way to earn money. Whatever you spend in each session is the cost of entertainment, not an expectation of getting it back.
Talk to Someone You Trust
If you feel gaming is getting out of control, talk to a family member or a trusted friend. Using their support together with 399et's tools makes it much easier to manage the situation.
Review Your Gaming History
Log in to 399et and regularly check your betting history, deposit and withdrawal records. Understanding your own spending patterns is the first step toward responsible gaming.
Do Not Play Under the Influence
Do not game while under the influence of alcohol or any substance. Avoid placing large bets on impulse and make decisions with a clear head.
Self-Exclusion & Account Closure Process
399et consciously provides a self-exclusion facility so players can remove themselves from gaming when needed. Once self-exclusion is activated, it will not be possible to play any game, place a bet, or make a deposit from your account for the specified period.
The self-exclusion period can range from 6 months up to permanent. Self-exclusion cannot be cancelled before the period ends — it is a firm protective measure. Even after the period ends, a set cooling-off time must pass before the account can be reactivated.
To activate self-exclusion, contact 399et's live chat directly or send an email to [email protected]. Our support team will help you complete the process.
399et's Responsible Gaming Commitment
- Strictly enforcing the 21+ age policy and preventing underage access.
- Keeping deposit limit, time-out, and self-exclusion tools readily available.
- Standing by players through 24/7 support in Bengali and English.
- Maintaining a secure environment with SSL encryption and fair play.
- Regularly providing awareness information about the signs of problem gaming.
- Maintaining the highest standards of account verification and security.
Need Help? We Are Here
Get Direct Support
If you feel gaming is causing problems in your life or someone you know, do not wait — contact 399et's support team. Our trained support representatives are ready to listen 24 hours a day, 7 days a week.
- Live Chat — log in to your account and talk to us directly
- Email: [email protected]
All communication is completely confidential and non-judgmental. Your privacy is of the utmost importance to us.
21+ Age Policy & Protection of Minors
399et strictly restricts its services to players aged 21 and above. The minimum age to participate in online gaming in Bangladesh is 21 years. Age verification is mandatory at the time of account registration, and additional identity documents may be requested in any case of doubt.
If there are minors in your family or among those close to you, make sure they cannot access your account. Keep your device locked with a secure password and always log out after use.
Device Security
Use a password or PIN code on your phone and computer. Keep devices secured away from children.
Always Log Out
Always log out of your account after use and do not share your password with anyone.
Enjoy Safely — with 399et
Play responsibly and enjoy the fun. Browse our pages to learn more or get support.