Your Privacy Is Our Priority

This privacy policy applies to users of the 399et platform. When you use our website, register, or use our services, you agree to the terms of this privacy policy. We are committed to protecting your personal information, and earning your trust is our highest priority.

This policy describes in detail — what information is collected, how it is used, who it is shared with, and what rights you have over your information. Contact us for any questions or concerns.

1 What Information We Collect

When creating and managing an account at 399et, we collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Residential address (including district, division, and PIN code)
• Account login details (username and encrypted password)
• Financial information — bKash, Nagad, Rocket numbers and bank account details (for deposits and withdrawals)

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Session logs — which pages you visited and how long you spent on them
• Data obtained from cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and betting activity

1.3 Information for Identity Verification

As part of fraud prevention and legal compliance, we may request a copy of your national identity card, passport, or driving licence. This information is used solely for identity verification purposes.

2 Purpose of Using Information

We use collected information only for the following purposes:

1. Account Management: To create, verify, and manage your account and to process transactions.
2. Service Delivery: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
3. Customer Support: To help resolve your questions and complaints — via 24/7 live chat and email.
4. Security: To prevent fraud, money laundering, and misuse.
5. Technical Improvement: To improve the platform's performance and enrich the user experience.
6. Bonuses and Promotions: To provide relevant offers based on your betting activity — such as a 100% welcome bonus or VIP cashback.
7. Legal Obligations: To comply with applicable laws and regulations.
8. Responsible Gaming: To identify excessive playing patterns and provide support when needed.

3 Cookies and Tracking Technologies

399et uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining your login session and ensuring security. They cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language selection).

3.3 Analytics Cookies

These cookies are used to analyse and improve website usage. The data collected is aggregated and not individually identifiable.

You can control or delete cookies at any time from your browser settings. However, disabling cookies may limit some functionality of the platform.

4 Sharing Information with Third Parties

399et does not sell your personal information or transfer it to third parties for commercial purposes. However, we may share information in specific circumstances:

4.1 Service Providers

Necessary transaction information is shared with bKash, Nagad, Rocket, and banking partners for payment processing. These parties may only use the information to carry out specific tasks.

4.2 Legal Requirements

We are obliged to provide necessary information to comply with valid instructions from government or legal authorities. This includes court orders and requests from investigative agencies.

4.3 Fraud Prevention

Necessary information may be shared with specialised agencies for cybersecurity, fraud detection, and anti-money laundering purposes.

4.4 Business Changes

In the event of a company merger, acquisition, or restructuring, your information may be transferred to the new owner. However, you will be informed in advance and the same standard of protection will be ensured.

5 Data Security Measures

To ensure the security of your information, 399et has implemented multiple layers of protection:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption, so even if data is intercepted, it cannot be decoded.
• Password Hashing: Your password is never stored directly — strong hashing algorithms are used.
• Access Control: Only authorised staff can view your information when there is a specific need.
• Regular Security Audits: Our systems undergo regular security testing, and any vulnerabilities identified are resolved quickly.
• Data Backup: Regular data backups are maintained on secure servers to ensure uninterrupted service.
• Two-Factor Authentication: An additional verification layer is available when accessing your account.

However, no transmission of information over the internet is entirely risk-free. We make every effort, but an absolute guarantee of security cannot be given.

6 Data Retention Period

399et retains your information only for as long as necessary. The general policy is:

• All account information is retained while the account is active.
• Even after an account is closed, transaction records are kept for a specified period as required by legal obligations.
• Cookie data is automatically deleted when the browser session ends or after a set period.
• Fraud-related information is retained until the investigation is complete.

7 Your Rights

As a user of 399et, you have the following rights over your personal information:

7.1 Right of Access

You have the right to know what information we have collected about you and to receive a copy of it.

7.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you can request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You can object to the use of your information for marketing communications, and we will comply.

7.5 Right to Data Portability

You can request your information in a common, machine-readable format.

To exercise these rights, email us at [email protected] or contact us via live chat.

8 Protection of Minors

399et strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Age verification is in place at the time of account registration. If a minor has registered on our platform and we become aware of this, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please contact us.

9 About Policy Changes

399et reserves the right to amend this privacy policy at any time. For significant changes, we will:

• Send a notice to your registered email address.
• Display a prominent notification on the website.
• State a new effective date in the updated policy.

Continuing to use the platform after a change will be taken as your agreement to the new policy. We therefore recommend visiting this page regularly.

10 International Data Transfers

399et's servers and infrastructure may be located in multiple regions. If your information is transferred internationally, we ensure that the data protection standards in the recipient country are adequate and that appropriate contractual safeguards are in place.

The protection standards described in this privacy policy will be maintained for any international transfer.

11 Responsible Gaming and Data Protection

399et monitors your usage patterns to ensure responsible gaming. If a risky pattern is identified in a user's playing behaviour, we may take supportive action — such as recommending self-imposed limits or temporarily suspending the account.

Information collected for this purpose is used solely for your wellbeing and is never shared with third parties for marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.